You’d think it would be simple to delete all Amazon photos (delete all photos from your Amazon Photos account), but you’d be wrong. If you search online, you’ll find several questions on the Amazon forum and elsewhere asking how to do this, all of which result in incorrect, out-of-date or simply misleading answers. So, here’s how you do it:
UPDATE (Apr 20): According to several users, you can now delete all photos far more easily than before by using controls in Amazon Drive (“Amazon.com/drive”). Or maybe this was always possible and Amazon didn’t tell us. Either way, great news.
How you delete ALL photos from Amazon Photos?
Drum Roll…
You can’t.
As shown here during a customer support chat with Amazon, there is simply no way to do it on your own:
You Can’t Delete All Amazon Photos
So, you have to contact Amazon customer support to have them do it for you. According to this chat thread, they need to issue a trouble ticket, then you wait 5-7 days, then something happens. We’ll see.
Here’s how you do it in desktop view:
- Login to your Amazon Photos account;
- Click on Help under your account options menu (under your name on top right of page);
- Click on Contact Us link on the bottom of the left sidebar;
- Click on “Start Chatting Now“;
- Make it very, very clear that you want to delete ALL photos. Otherwise, they’ll just tell you how to delete a photo or album. It’s also possible that the first person you chat with will have no idea what you’re talking about and will have to transfer you to someone who does;
- Get them to issue you a trouble ticket;
- Wait 5-7 days; and
- Cross fingers?
If you want to delete just one photo or an album, that’s pretty easy via the interface. For all photos, this is the only process I could find. Everything else online is nonsense. Strangely, all my photos were deleted within thirty minutes of the ticket being issued. Well, maybe not strangely, but surprisingly. So, it worked out. Just a pain…hope this helps.
Peace.
TN
Hi,
I came across your site, while googling “turning off Amazon photos”. I thought I’d give Amazon Photos a try, until I discovered personal photos of mine showing up on my TV screensaver while using Fire TV, without my permission! Talk about an invasion of privacy! Finally got that fixed, I think?!
Anyway, using your suggestion I contacted Chat, and was actually told how to delete them all at once: you have to sign in to “Amazon.com/drive”, instead of “Amazon.com/photos” (as logically you would think you should do). From there you are able to delete them all at one time, by checking the folder and moving them to the trash.
seven58o
I can confirm this answer. Our Student Prime is ending and I’m not paying full price. Just went to Amazon Drive online and deleted everything in the Pictures folder. Prime Photos is now syncing up with everything removed from Drive. Newest picture in Photos is now 2018 instead of 2020.
Caredoll
This will, however, delete them from your synced folders too. Selecting the first picture and using the shift key, scrolling down to the last picture and clicking it will select all or most photos and only deletes them off the drive.
Anon
WAT
It also deletes them from my synced folders???
Posilicious
Thanks, TN. Added note to article.
James Norton
Very much appreciated advice, worked like a charm!
Thank you.
anon
Seems the correct url to access your amazon drive is https://www.amazon.com/clouddrive
George
If you select the first photo in your library, then hold down the PageDown key, and click the last item whilst holding down the shift key, it will select the first 3,000 images. Depending on how many photos you have, it could be quite an easy way to quickly delete all your photos.
SD
THIS is a great hint. Thank you.
Abs
Amazing tip thank you! Still valid in 2022 🙂
The Frosty
Slow, but works!
Perry B Jordan
**********NEW SOLVED LINK***********
https://www.amazon.com/clouddrive/folder/
delete entire folders ALL photos too
jasper
hmm, didn’t work for me….
Mary
Just to verify, this method DOES NOT delete from your home device, but DOES delete them from being stored with Amazon?
Shaun
Delete my amazom photos account on amazom prime
bill
It actually works now, you filter VIDEOS in the web interface, select by date, and you start selecting folder. Once the SELECTED option shows up in the upper left hand corner, you can select ALL and then move to trash. Takes a couple of minutes for 3k photos.
Tom Zand
I found that if you use 1 filter and select one set of pictures the option “Deselect All” appears in the top left corner… However when you use 2 filter this option is actually “Select All” and it allows you to delete up to 3200 pictures… It took me a while but I got all my photo’s deleted.
Brad
Excellent idea. Worked perfectly to remove the thousands of photos I had on there.
Ian
Well ishould only have 25000 copied from Photos on aniMac but have 85000, so that means I will have to do the process above 29 times!
Can’t say I’m too impressed for an app that will not allow me to delete heavily over duplicated photos, some duplicated over 200 times!!
Echo
From Amazon Drive delete 3000 at a time. Just did it.
Michel Degive
1- Log in to the Amazon Drive website (https://www.amazon.com/clouddrive).
2. Select the box next to all folders that you want to delete.
3. Click the Delete button at the top of the page to move the selected items to the Trash.
Muad
Well, I accidentally delete photos and videos when I record it and capture. it then I deleted all so how to restore can you please help me!
Christine
Others may have said this but you CAN batch delete them all at once:
On your Smartphone: tap and hold the first picture, and without lifting the finger, move it down (or to the direction where the rest of the photos you want to delete are) You will see that all the photos are being selected.
On your Mac or PC: delete the first picture of the range you want to delete, and while keeping pressing down the ⇧(shift) key, click on the last picture you want to delete. All photos in-between will be selected.
Don’t ya just love when you call “technical support” and they don’t know their own tech? 🙂